Frequently Asked Questions
Everything you need to know about our sustainable essentials.
What makes your materials 'organic'?
We use GOTS-certified organic cotton and recycled fibers that are grown without synthetic pesticides or fertilizers, ensuring a lower environmental impact and safer conditions for farmers.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as organic fabrics often have slightly different elasticity than conventional synthetics.
How long does shipping take?
Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our carbon-neutral warehouse.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that for hygiene reasons, underwear must be unopened to be eligible for return.
How should I care for my Organic Basics garments?
To extend the life of your clothes and save energy, we recommend washing at 30°C and air drying. Avoid bleach and tumble drying to maintain the integrity of the organic fibers.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by region and will be calculated at checkout.